Front of House Supervisor - Winter 21/22

As a valued Supervisor at Crystal Mountain, you will motivate, inspire, and mentor staff, delight our guests and commit to providing excellent customer experiences. As an innovator, we will look to you to find new and better ways of developing a dynamic and successful team. You will utilize your superior organization and communication skills to quickly address concerns and discover lasting solutions while upholding our high standards for 100 percent guest satisfaction.   

ESSENTIAL DUTIES 

Manage and oversee front of house operations in the absence of the Front of House Manager 

Help achieve restaurant operational objectives 

Plan and develop staff incentive programs 

Assist in the planning of marketing strategies 

Respond to customer concerns and questions 

Control costs and minimize waste while ensuring high quality of preparation 

Nurture a positive working environment 

Maintain a safe, healthy, and secure working environment 

Help maintain current reservation system and assist with training when needed 

Promote and market the business 

Help oversee stock levels and order supplies when needed 

Coordinate communication between from of the house and back of the house 

Assist in the preparation of staff schedule and offer recommendations 

Assist the Front of House Manager with daily pre-shift meetings 

Gather guest feedback and recommend improvements to management 

Assist in administering training programs 

Monitor labor and product expenses to remain within budget, meet goals, and successfully advertise and support the CMR brand 

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS 

1+ years’ experience in a restaurant assistant management role in the hospitality industry 

POS experience required 

Positive attitude and excellent communication skills 

Must have Washington MAST Card 

Must have Washington Food Handler Card 

 PHYSICAL DEMANDS AND WORKING CONDITIONS 

This position is required to work evenings, weekends and holidays while in operation. 

Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis. 

Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis. 

Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. 

An Equal Opportunity Employer