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Front of House Supervisor - Winter 21/22

Company: Crystal Mountain Ski Resort
Location: Olympia
Posted on: October 13, 2021

Job Description:

As a valued Supervisor at Crystal Mountain, you will motivate, inspire, and mentor staff, delight our guests and commit to providing excellent customer experiences. As an innovator, we will look to you to find new and better ways of developing a dynamic and successful team. You will utilize your superior organization and communication skills to quickly address concerns and discover lasting solutions while upholding our high standards for 100 percent guest satisfaction.   


ESSENTIAL DUTIES 


Manage and oversee front of house operations in the absence of the Front of House Manager 


Help achieve restaurant operational objectives 


Plan and develop staff incentive programs 


Assist in the planning of marketing strategies 


Respond to customer concerns and questions 


Control costs and minimize waste while ensuring high quality of preparation 


Nurture a positive working environment 


Maintain a safe, healthy, and secure working environment 


Help maintain current reservation system and assist with training when needed 


Promote and market the business 


Help oversee stock levels and order supplies when needed 


Coordinate communication between from of the house and back of the house 


Assist in the preparation of staff schedule and offer recommendations 


Assist the Front of House Manager with daily pre-shift meetings 


Gather guest feedback and recommend improvements to management 


Assist in administering training programs 


Monitor labor and product expenses to remain within budget, meet goals, and successfully advertise and support the CMR brand 


KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS 


 


1+ years’ experience in a restaurant assistant management role in the hospitality industry 


POS experience required 


Positive attitude and excellent communication skills 


Must have Washington MAST Card 


Must have Washington Food Handler Card 


 


 PHYSICAL DEMANDS AND WORKING CONDITIONS 


This position is required to work evenings, weekends and holidays while in operation. 


Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis. 


Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis. 


Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis. 


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. 


An Equal Opportunity Employer


Keywords: Crystal Mountain Ski Resort, Olympia , Front of House Supervisor - Winter 21/22, Other , Olympia, Washington

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