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Field Service Rep

Company: Stiles Machinery
Location: Olympia
Posted on: January 4, 2022

Job Description:



Responsible for the installation of company machinery and assisting customers with problem resolution using whatever appropriate means and resources available to get customer's equipment operational in the most expedient manner.


  • Perform duties as directed concerning the contractual obligations for installation, start-up services, and operation instruction, on all equipment represented by the company.
  • Report the results of work performed, problems encountered, and customer dissatisfaction in the form of prompt written service reports to the Service Manager and Sales Engineer.
  • Make recommendations and corresponding reports to the supervisor for product improvements that effect operation and reliability of our products.
  • Maintain good relationships with customers and customer employees, resolve equipment problems and recommend corrective action and troubleshooting approaches.
  • Assist in training other Stiles personnel such as other Field Service Representatives, and the customer in the use, operation, adjustments and proper maintenance procedures for our equipment.
  • Maintain demonstration equipment and ensure proper operation. Assist in customer presentation and demonstration as requested by the Regional Service Manager.
  • Learn the latest installation/maintenance procedures and techniques while assisting vendor technicians and other installers and submit report for review by other Field Service Representatives.

    • Two years electronic technical school or equivalent experience
    • Associates Degree preferred.
    • Completion of Field Service training program or prior experience in N/C or P/C service/maintenance or maintenance/operation experience
    • Valid driver's license

      • MS Office Applications
      • Ability to multitask
      • Adaptability to changing priorities
      • Good communication skills, both oral and written
      • Self starter and self reliant
      • Excellent problem solving skills

        • Customer Sites, Travel by Automobile and/or Airplane

Keywords: Stiles Machinery, Olympia , Field Service Rep, Other , Olympia, Washington

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