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Walk-In Center Customer Service Rep/Greeter

Company: Shimmick
Location: Olympia
Posted on: January 9, 2022

Job Description:

Overview:
Shimmick is seeking a highly talented Walk-In CenterCustomer Service Representative/Greeter based out of Renton, WA.At Shimmick, we are problem solvers. Creative thinkers. Innovators. We approach each project with fresh ideas and big thinking in pursuit of better answers, better outcomes, and better experiences for our clients. We are resourceful, nimble and resilient. We work hard togetherand with our clientsto deliver high-quality projects that are on time, on budget and beyond expectations.

Responsibilities:
This position is responsible for handling in-person customer service. The WIC CSR/Greeter will handle customer interactions in a professional, helpful, and accurate manner by following standard scripts and procedures. This position must be flexible and willing to adjust to other duties of the CSC based on business needs. Other duties to include, payment processing, deposit preparation and reconciliation, correspondence and dispute handling, image review and notice quality review.The responsibilities of this position include, but are not limited to the following:Handles walk-in customer service activities related to Good To Go! , statements and account inquiries.Troubleshoots situations accurately, quickly and efficiently for customers in person.Receives and processes account update requests from customers.Performs accurate cash, check, and credit card payment processing.Negotiates payments and fee reductions up to their established limits.Documents customer visits and actions in the database.Researches and resolves customer issues.Records individual completed daily work statistics.Generates, and receives correspondence via fax, mail, and email.Performs daily closeouts and deposit preparation.Makes outbound calls when requested.Performs notice quality review activities when assigned.Performs image review when required.Knowledgeable in the processing of toll transactions and video bills in the system: receives, processes, and deposits payments; updates accounts and video bills as to their status; and opens new accounts.Performs data entry.Helps other departments with their tasks when inbound call volume is low.Maintains an above average attendance record.Performs other tasks as assigned.

Qualifications:
Minimum Qualifications:High School Diploma/GED CertificateMust have worked for a minimum of 90 days on the project and received satisfactory attendance and performance ratings; and have an on-going knowledge of company policies/guidelinesPreferred Qualifications:Prior customer service, retail, or call center experience preferredOutstanding verbal communication skills (phone etiquette)Strong data entry and computer skillsAdditional Information:Qualified applicants who are offered a position must pass a pre-employment substance abuse testThis position does not include sponsorship for United States work authorizationNOTICE TO THIRD PARTY AGENCIES:Please note that Shimmick does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Shimmick will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Shimmick explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Shimmick.AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYERAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: Shimmick, Olympia , Walk-In Center Customer Service Rep/Greeter, Other , Olympia, Washington

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