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WorkSource Administrator (WMS2): Everett

Company: State of Washington
Location: Olympia
Posted on: June 21, 2022

Job Description:

At the -Employment Security Department (ESD), we believe in the -Power to Help -when people need it most. We provide our communities with inclusive workforce solutions that promote economic resilience and prosperity. -

To learn more about our Mission and Values please visit: -Link to -ESD Values. - - -

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We are currently seeking a people centric WorkSource Administrator for our -WorkSource Everett office. -We are looking for an individual that has a passion for using Lean, Human Centered Design, and customer first strategies to effectively and efficiently administer the delivery of ESD and WorkSource system services and program operations in an efficient manner in line with our values.

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Our WorkSource Administrators are responsible for the growth and development of relationships within our partnerships that include government agencies, the business sector, and community-based organizations and service groups. This work enhances the area's economy and community support for agency services, programs and operations.

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If you are ready to use your -Leader-Leader approach to establish a culture of employee engagement, learning and growth among staff and partners, we invite you to apply and join our team! -

In this role, you will help drive local strategic efforts that support expanding WorkSource services to employers and job seekers with a focus on getting more people into meaningful work and closing skill gaps. You will use purposeful and reflective judgement to process, analyze, interpret, explain, evaluate, illustrate, and compare information. You will actively contribute to a working environment that embraces diversity and uses diverse perspectives to help achieve organizational goals. Your ability to mindfully produce positive actions or results through modeling, discussion, conference, clarity and consensus will be vital in this role.

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- Some of what you will do in this role:

* Engage in special assignments, projects and pilots initiated at the division and/or regional level with a focus on creating more value to the customer experience.
* Lead local strategic efforts that support expanding WorkSource services to employers and job seekers with a focus on getting more people into meaningful work and closing skill gaps.
* Develop and enhance community partnerships with government agencies, the business sector, economic development organizations, labor, community-based organizations, and community service groups and educational training providers.
* Sponsor and oversee local workgroup charters connected to process improvement efforts.
* Advocate for Integrated Service Delivery (ISD) and co-enrollment while keeping a customer-centered focus.
* Develop innovative ideas and creative solutions to all types of workplace challenges.
* Apply new tools like Human Centered Design and change management principles to empower staff to problem solve and strengthen services to customers.
* Responsibly and accurately handle the public's money when committing fiscal resources and processing financial transactions.
* Use knowledge and understanding of the organization and political climate to make decisions and take actions that satisfy diverse interests and contribute effectively to organizational goals.
* Oversee and manage local contracts

Click here for a full description of duties. - - -

Required:

* A Bachelor's Degree, and 5 years' *experience managing and/or supervising staff in a diverse, multi-functional, customer-focused service delivery environment with a minimum of 2 years supervisory experience.

OR

* A combination of education and experience (*as noted above) totaling no less than nine (9) years. A minimum of two (2) of those years must include managing and/or supervising staff that provide direct employment and training services.

Must have knowledge of:

* Strategic and operational business planning principles and processes and performance outcomes measurement. Understands the business environment, appropriate management and use of technology, and possess the ability to interact with partners, stakeholders and customers in strategic planning and problem solving.
* Workforce development and economic development. Demonstrated knowledge of national, community service, employment services, training, and/or social services programs. Demonstrated knowledge of general and/or program-related state and federal laws, policies, rules, and regulations.

Demonstrated ability to:

* Work effectively with internal and external stakeholders
* Develop and manage a budget
* Demonstrate and promote leadership characteristics/attributes, motivate and inspire employees, serve as a role model for quality leadership behaviors. Ability to set clear and reasonable expectations and gain support and buy-in. Must be able to make timely decisions and take calculated risks based on available information, accepts responsibility for decision and able to modify decisions based on new information.
* Assess and evaluate performance and work behaviors and establish a respectful and productive work environment based on trust. -
* Provide and accept constructive feedback in an impartial manner and, where appropriate, initiate timely corrective/disciplinary actions. Demonstrate consistency and fairness.
* Analyze and interpret data
* Use data and performance information to effectively manage program performance, meet performance outcomes and improve business functions.
* Effectively safeguard agency financial resources by consistently following applicable fiscal guidelines, regulations, principles, and standards. -
* Give public presentations
* Communicate complex ideas and principles in a manner easily understood by lay audience

Preferred/Desired Education, Experience, and Competencies:

* Employee engagement
* Lean methods and practice
* Human resources
* Working with staff represented by a union
* Fiscal management principles and procedures
* Change Management
* Knowledge of general and/or program-related state and federal laws, policies, rules, and regulations
* Knowledge of national, community service, employment, training, and/or social services programs

Additional Requirements of Employment:

* Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
* Internet service with speeds of 30mbps download and 2MB upload. To test your internet speed please go to www.speedtest.net.
* Per Governor Inslee's Proclamation 21-14, -(Download PDF reader) -states employees must be fully vaccinated. -

Please note that any offer of employment is contingent upon you providing verification of your vaccine status, having an approved medical accommodation, or having an approved religious accommodation. No start date will be approved until you have either verified your vaccine status or have an approved accommodation. -

Please submit your Cover Letter and Resume with your -Online Application -through the -"Add Attachments" -field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. - -

Why work with us?

Our -agency's mission and values -drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Collaboration, Diversity, Equity, Inclusion, Innovation, and Integrity, Investing in our people and Service with kindness. -We understand that a work environment that respects your work/life balance is key that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value and trust our employees are empowered to grow and develop into their best self.

More than Just a Paycheck

Washington State offers one of the most competitive -benefits packages -in the nation. -Beyond the traditional benefits such as Health, Life Insurance, Retirement, and related benefits, we offer Flex Spending Accounts, Dependent Care Assistance, Deferred Compensation and so much more. We take work life balance seriously and many of our offices offer flexible work hours with a wider variety of shift and schedule option to assist in this.

Modern Workplace

We are diligent and remain focused on creating a modern workplace designed to meet the needs of a changing workforce. We have wellness programs, telework policies and flexible schedules. We're working to update our facilities all over the state to enhance both the client and employee experience.

Opportunity for All

The Washington Employment Security Department is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Please include your name and pronouns in your application, to ensure we address you appropriately throughout the application process.

If you are a person with a disability needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact -Nicole Walters (she/her) -at nicole.walters@esd.wa.gov or (360) 742-6924, the -Talent Acquisition Team, or Washington Relay Service 711. -

Other Information

* This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.
* The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
* If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960.

Keywords: State of Washington, Olympia , WorkSource Administrator (WMS2): Everett, Other , Olympia, Washington

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