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Outreach Contracts Administrator

Company: Washington Health Benefit Exchange
Location: Olympia
Posted on: July 29, 2022

Job Description:





The Washington Health Benefit Exchange is a public-private partnership that operates the WAPlanfinder mobile app and Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through Washington Healthplanfinder, individuals and families can compare and enroll in health insurance coverage and gain access to financial help and public programs like Washington Apple Health.The mission of the Exchange, a state-based marketplace, is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.The Exchange is also committed to identify and reach groups at risk for obstacles to access coverage, which includes supporting those who need assistance overcoming barriers to seek, find, and use their health insurance coverage. Specifically, the Exchange is embracing the following equity statement:Equity is a fundamental pillar to the society we seek to build. The process of advancing toward equity will be disruptive and demands vigilance, dismantling deeply entrenched systems of privilege and oppression. We must focus our efforts on people and places where needs are greatest, especially communities of color, and go beyond remedying a particular inequity to address all determinants of health.Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.
SUMMARYThe Navigator Program is a statewide consumer assistance program that provides one-on-one, in-person support and assistance to consumers interested in learning the options available, completing an application, and/or enrolling in health care coverage through Washington Healthplanfinder. The Navigator Program contracts with organizations throughout the state to deliver navigator services in a designated geographic area. Contracted partners are responsible for building a network of community partners best suited to deliver navigator services, assuring navigators meet program requirements, and providing user and system support to navigators in the service area. Contracted organizations also coordinate outreach activities in the service area. The Outreach Contracts Administrator will be a key point of contact for contracted organizations related to contract management, administrative policies, procedures or requirements, invoicing and payment, and reporting.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------Please note, this is a (Full Time) (Exempt) - (Temporary) position with an expected end date of: July 25th, 2023. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------
DUTIES AND RESPONSIBILITIESContract ManagementThis position has primary responsibility for coordinating Communications Department and navigator program contracting and serves as the point of contact for contractors.* Coordinates competitive contract procurements related to navigator program services and storefronts, including drafting and publishing the solicitation documents, assuring all required steps and deadlines are met, serving as the key contact and managing vendor questions, conferences, and communications.* Works closely with HBE Legal/Contracts and Finance on navigator program and storefront contract matters.* Recruits individuals inside and outside HBE/Communications who can objectively rate solicitation submissions, prepares rating documents and instructions, receives completed rating documents, and compiles results.* Drafts contracts, contract amendments, agreements, and statements of work related to navigator and storefront program services. Works with the program manager and HBE Legal Department to finalize contracts.* Responds to inquiries from potential partners to explain program requirements and facilitates application to the correct program/designation (contractor/partner/certified application counselor (CAC).* Maintains electronic contract/agreement files with all pertinent documents.* Receives deliverables and processes contract payments, coordinating with HBE Finance as needed. Follows up with contracted organizations if required reports or documents are outstanding.* Escalates contract issues through manager when appropriate.
Navigator Program AdministrationThis position supports the manager by assuming responsibility for various aspects of navigator program administration.* Establishes program objectives, timelines and work methods related to contract management, reporting, and various aspects of program administration.* Plans and arranges quarterly meetings between navigator program staff and contracted organizations, including scheduling and attendance, coordinating with a vendor to secure meeting space, food and beverages, and logistics such as technology needs, room set up, parking, payment, etc. Records issues and decisions during the meeting.* Maintains lists of contracted organizations, partner organizations, and Certified Application Counselor organizations, including key staff and contact information. * Assists with navigator-related online meeting and webinar scheduling and arrangements.
Navigator Expenditure and Performance ReportsThis position is responsible for navigator reports related to program expenditures and contract performance. * Maintains reports of all contract and program expenditures. Provides information and updates on program expenditures upon request and consults with Finance to resolve discrepancies.* Collaborates with the HBE Data and Reports team to produce and publish a variety of activity reports related to the navigator program.* Produces monthly enrollment reports for each contracted navigator organization and storefronts to report application and enrollment results of each contracted partner and their subcontractors/partners.* Produces monthly reports for tribal assister application and enrollment results.* Produces monthly reports for individuals determined ineligible for Medicaid due to income and sends lists to contracted organizations for QHP follow up by navigators.* Produces other application and enrollment reports upon request.
QUALIFICATIONSRequired:* Bachelor's degree AND two years' experience in client relationship management, contract development and administration, customer service, communications, and/or delivery or another related field. Note: Experience may substitute year for year of education. * Exceptional attention to detail.* Advanced skills and experience in the use of Microsoft Office software (specifically: Word, Excel, PowerPoint, and Outlook) and Adobe Acrobat.
Desired:* Working independently, problem solving and follow through on commitments and responsibilities.* Excellent attendance and punctuality.* Demonstrated ability to accept personal responsibility for producing quality, timely work, managing and coordinating multiple complex assignments, and meeting deadlines.* Demonstrated ability to build and maintain professional relationships with a wide variety of people with competing and diverse interests.* Excellent organizational skills and the ability to plan and coordinate tasks on a regular basis.* Experience working in a fast-paced environment while effectively managing multiple assignments.* Ability to communicate professionally through written and verbal means. * Ability to maintain confidentiality.
APPLICATION INSTRUCTIONSThis position will be open until we find a suitable number of candidates to review. If interested, please submit an application with all materials, including a cover letter as soon as possible. The Exchange reserves the right to close the recruitment at any time.
SALARY INFORMATIONThe posted salary is the new hire range of consideration. Full salary range is from $61,395.00 - $85,662.00. Offer will depend on qualifications.
WORKING CONDITIONSCore business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. Travel requirements will be limited to local travel, however there may be occasions were an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment (e.g. desk, filing cabinet, computer, printer, telephone, fax machine, copy machine, etc.). The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.In alignment with the Governor's proclamation and WAHBE's duty to provide and maintain a safe work environment free of known hazards, to reduce business and community disruption associated with COVID-19 surges, and to reduce the risk to the public we serve, all employees must provide evidence that they have received the COVID-19 vaccination in full as a condition of employment, or have received an approved medical or religious exemption.
SPECIAL REQUIREMENTSA criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchange's eligibility standards. OTHER INFORMATIONThe above statements are intended to describe the general nature and levels of work being performed. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.This is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.The Washington Health Benefit Exchange is an Equal Opportunity Employer (). All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.You can view the Department of Justice's Right to Work poster here ().

Keywords: Washington Health Benefit Exchange, Olympia , Outreach Contracts Administrator, Other , Olympia, Washington

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