Service Contract Associate - 100% Remote
Company: Zurich Insurance Company Ltd.
Location: Olympia
Posted on: August 1, 2022
Job Description:
Zurich North America is hiring multiple Service Contract
Associate's to join our Vehicle Service Contract team! We are open
to hiring talent for various virtual positions to work a shift
between the hours of 7am - 8pm Central Standard Time. - Remember,
we have various roles open for this team, so bring a friend! -The
ideal candidates must reside in the follwing territories: -
-
- Vancouver, Washington
- Portland, Oregon
- Overland Park, Kansas
- Colorado State
- Arizona State
- Utah State
- Montana StateWith direct supervision, investigates, evaluates,
and concludes low exposure, low complexity, mechanical breakdown
claims by following established protocols to ensure that claims are
handled in the most efficient, effective way while delivering a
customer-centric claims service. Determines causes of failures and
reviews specific contract language to apply applicable coverage for
loss. Provides technical support to external sales staff and
communicates primarily with service shops, dealership personnel,
and claimants to gather information and resolve claims.Service
Contract Associates are responsible for a variety of tasks:
- Field incoming calls from dealerships, service shops, and
inspectors regarding low exposure, low complexity, mechanical
breakdown claims.
- Determine applicable contractual coverage and most appropriate
replacement/repair solution.
- Work to have a timely resolution to claims by negotiating costs
and labor hours associated.
- Ensure customer service by proactively communicating
information, responding to inquiries, and following customer
protocols.Basic Qualifications:
- High School Diploma or Equivalent and 2 or more years of
experience in the Automotive repair areaOR
- Bachelor's Degree and 1 or more years of experience in the
Automotive Repair areaOR
- Zurich approved Apprenticeship program including an Associate
Degree and 1 or more years of experience in the Automotive repair
areaAND
- Customer service experience
- Experience with Microsoft Office -Preferred Qualifications:
- Experience in auto industry areas of service repair, auto
technology, parts department, machinist, powersports technician,
service management or service advisor
- Strong communication and negotiation skills
- Ability to multi-task
- Organization and time management skills
- Experience with collaboration and working across work
groups
- ASEApplicable Only to Jobs to be Performed in ColoradoThe
salary range for this role in the state of Colorado is $37,000.00 -
$52,900.00. - This is the range Zurich NA in good faith believes is
the range of possible compensation for this role at the time of the
posting. - This range is only applicable for jobs to be performed
in Colorado. -Base pay offered may vary depending on, but not
limited to education, experience, skills, geographic location,
travel requirements, sales or revenue-based metrics, and business
needs. This range may be modified in the future. - This job is also
bonus eligible. No amount is considered to be wages or compensation
-until such amount is earned, vested, and determinable.As a
condition of employment at Zurich, employees must adhere to our
COVID-related health and safety protocols (), including, without
limitation, a requirement that employees attest as to their
vaccination status with a YES/NO, and upload proof of vaccination
status, or a negative COVID test result when applicable, to a
third-party vendor. These protocols are continuously re-evaluated
and the requirements may change at any time. -A future with Zurich.
What can go right when you apply at Zurich?Now is the time to move
forward and make a difference. At Zurich, we want you to share your
unique perspectives, experiences and ideas so we can grow and drive
sustainable change together. As part of a leading global
organization, Zurich North America has over 150 years of experience
managing risk and supporting resilience. Today, Zurich North
America is a leading provider of commercial property-casualty
insurance solutions and a wide range of risk management products
and services for businesses and individuals. We serve more than 25
industries, from agriculture to technology, and we insure 90% of
the Fortune 500 -. Our growth strategy is not limited to our
business. As an employer, we strive to provide ongoing career
development opportunities, and we foster an environment where
voices are diverse, behaviors are inclusive, actions drive equity,
and our people feel a sense of belonging. Be a part of the next
evolution of the insurance industry. Join us in building a brighter
future for our colleagues, our customers and the communities we
serve. Zurich maintains a comprehensive employee benefits package
for employees as well as eligible dependents and competitive
compensation. Please click to learn more. -As a global company,
Zurich recognizes the diversity of our workforce as an asset. We
recruit talented people from a variety of backgrounds with unique
perspectives that are truly welcome here. Taken together, diversity
and inclusion bring us closer to our common goal: exceeding our
customers' expectations. Zurich does not discriminate on the basis
of age, race, ethnicity, color, religion, sex, sexual orientation,
gender expression, national origin, disability, protected veteran
status or any other legally protected status. EOE disability/vet -
-Zurich does not accept unsolicited resumes from search firms or
employment agencies. Any unsolicited resume will become the
property of Zurich American Insurance. If you are a preferred
vendor, please use our Recruiting Agency Portal for resume
submission. - -Location(s): AM - Washington St Virt. Office, AM -
Overland Park, AM - Colorado Virtual Office, AM - Oregon Virtual
Office, AM - Arizona Virtual Office, AM - Montana Virtual Office,
AM - Utah Virtual OfficeRemote Working: YesSchedule: Full Time
-Linkedin Recruiter Tag: #LI-JM1 -
Keywords: Zurich Insurance Company Ltd., Olympia , Service Contract Associate - 100% Remote, Other , Olympia, Washington
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