Inside Sales / Customer Service Rep
Company: Border States Industries
Posted on: August 2, 2022
Inside Sales / Customer Service Rep FULL-TIME $34/hr Supports
the day-to-day operations of the Customer Service Team in promoting
sales, obtaining orders and providing service to our customers.
Obtains orders, provides customers timely follow-up on technical
inquiries, maintains reports, actively participate in the marketing
and sale of Border States products and services, resolves customer
billing problems, and provides input on product evaluations, code
descriptions, inventory management, and pricing development.
Essential Functions Working closely with Border States sales and
marketing staff to meet and exceed Branch sales and gross profit
Obtaining orders and providing proactive customer service sales and
service functions including order entry, expediting, pricing,
returns, coordinating deliveries and following up on customer
inquiries, as required.
Providing timely follow-up on customer technical inquiries and
Maintaining Open Order Reports, Billing Block Reports and other
reports deemed necessary on a consistent basis.
Actively participating in the marketing and sale of Border States
products and services.
Consistently providing responsive, quality service to meet and
exceed customer expectations.
Providing input to BSE personnel on customer needs or concerns
regarding pricing, inventory, products, competition and
Coordinating with the Customer Financial Services staff to resolve
customer-billing problems resulting from errors in pricing,
shipping, delivery or other credit areas.
Providing input to the pricing and purchasing areas on product
evaluations, code descriptions, inventory management, pricing
development, and other related functions. Non-essential Functions
Attending sales meetings and training programs, as required.
May assist with sales meetings and trade shows, as needed.
May develop quotations and request bid or performance bonds for
customers within company profit objectives and guidelines. Wage
ranges from $24.00 - $34.00 SEA-04 WS-04 WS-LC Schedule Shift
start: 8:00AM Shift length: 9 hours 8:00pm - 5:00pm Benefits
- Health, dental, vision insurance
- Paid time off
- 401(k) plan Qualifications
- Must pass drug screen
- Must pass background check Ability to manage projects
effectivelyData entry capabilities and comfortable using a
computerStrong communication skills About Border States Industries
Border States is one of the largest 100% employee-owned companies
in the United States, and each employee-owner has a real stake in
our long-term success. Employee-ownership drives our commitment to
delivering total satisfaction each of us is empowered to exceed
customer expectations.Border States was founded in 1952, when two
entrepreneurs in Grand Forks, North Dakota, wanted to serve the
electric utility industry.Today, we provide quality products,
material management solutions and industry expertise to tens of
thousands of customers in the construction, industrial and utility
markets. Associated topics: agent, business, gerber, inside sales,
life insurance, marketing, sales representative, telemarketer,
Keywords: Border States Industries, Olympia , Inside Sales / Customer Service Rep, Other , Olympia, Washington
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