Inside Sales / Customer Service Rep

Company: Border States Industries
Location: Olympia
Posted on: August 3, 2022

Job Description:

Inside Sales / Customer Service Rep FULL-TIME $34/hr Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.
Responsibilities
Essential Functions Working closely with Border States sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
Obtaining orders and providing proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinating deliveries and following up on customer inquiries, as required.
Providing timely follow-up on customer technical inquiries and requests.
Maintaining Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
Actively participating in the marketing and sale of Border States products and services.
Consistently providing responsive, quality service to meet and exceed customer expectations.
Providing input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
Coordinating with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
Providing input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions. Non-essential Functions Attending sales meetings and training programs, as required.
May assist with sales meetings and trade shows, as needed.
May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines. Wage ranges from $24.00 - $34.00 SEA-04 WS-04 WS-LC Schedule Shift start: 8:00AM Shift length: 9 hours 8:00pm - 5:00pm Benefits

• Health, dental, vision insurance
• Paid time off
• 401(k) plan Qualifications
  • Must pass drug screen
  • Must pass background check Ability to manage projects effectivelyData entry capabilities and comfortable using a computerStrong communication skills About Border States Industries Border States is one of the largest 100% employee-owned companies in the United States, and each employee-owner has a real stake in our long-term success. Employee-ownership drives our commitment to delivering total satisfaction each of us is empowered to exceed customer expectations.Border States was founded in 1952, when two entrepreneurs in Grand Forks, North Dakota, wanted to serve the electric utility industry.Today, we provide quality products, material management solutions and industry expertise to tens of thousands of customers in the construction, industrial and utility markets. Associated topics: agent, business, club, dealer, disney, inside sales representative, insurance, insurance agent, life insurance, telephone

Keywords: Border States Industries, Olympia , Inside Sales / Customer Service Rep, Other , Olympia, Washington