Customer Service Rep (Bilingual English/Spanish)

Company: Sea Mar Community Health Centers
Location: Olympia
Posted on: September 20, 2022

Job Description:

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position(s):Sea Mar is a mandatory COVID-19 and flu vaccine organizationCustomer Service Representative - Posting # 23292Position Summary:Full-time bilingual English/Spanish position available for a Customer Service Representative. Non bilingual candidates will not be considered. The position is located in Olympia. In this position you will be assisting patients to access & establish medical care, and other related services. Under the direction of the Managed Care Department Head, the CSR pro-actively contacts customers, assists in scheduling initial appointment, answers questions regarding online application processes, and provides linkage to various services and programs. The qualified applicant must have strong multi-tasking skills and exceptional customer service experience, excellent communication skills and the ability to operate with a high level of professionalism. In addition they must demonstrate strong time management and organizational skills and must be detail oriented. The CSR expected to have a strong work ethic, exercise good judgment, maintain strict confidentiality, and have the ability to work both independently and as part of a team. The CSR must also be able to work in a fast paced environment and meet established goals and deadlinesQualifications:High School diploma or equivalent is requiredExperience in social services, healthcare, case management or patient accounts is a plusComputer skills are a must with emphasis on MS Excel and WordMust be able to communicate fluently in both English and Spanish both written and orallyMust be flexible with their work scheduleBilingual English/Spanish is required.What We Offer:Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it's a fulfilling career with opportunity for advancement. Full-time employees working 30 hours or more, receive an excellent benefit package of Medical, Dental, Vision, Life Insurance, Prescription coverage, Long Term Disability, EAP (Employee Assistance Program), paid-time-off starting at 24 days per year + 10 paid Holidays. We offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment. How to Apply:To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Freida Gatewood, Managed Care Coordinator at FreidaGatewood@seamarchc.orgSea Mar is an Equal Opportunity EmployerPosted 03/17/2022External candidates are considered after 03/22/2022This position is represented by Office and Professional Employees International Union (OPEIU).

Keywords: Sea Mar Community Health Centers, Olympia , Customer Service Rep (Bilingual English/Spanish), Other , Olympia, Washington