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Chief Information Officer

Company: Washington Health Benefit Exchange
Location: Olympia
Posted on: November 22, 2022

Job Description:

The Washington Health Benefit Exchange is a public-private partnership that operates the WAPlanfinder mobile app and Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through Washington Healthplanfinder, individuals and families can compare and enroll in health insurance coverage and gain access to financial help and public programs like Washington Apple Health.The mission of the Exchange, a state-based marketplace, is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.The Exchange is also committed to identify and reach groups at risk for obstacles to access coverage, which includes supporting those who need assistance overcoming barriers to seek, find, and use their health insurance coverage. Specifically, the Exchange is embracing the following equity statement:Equity is a fundamental pillar to the society we seek to build. The process of advancing toward equity will be disruptive and demands vigilance, dismantling deeply entrenched systems of privilege and oppression. We must focus our efforts on people and places where needs are greatest, especially communities of color, and go beyond remedying a particular inequity to address all determinants of health.Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.
SUMMARYThe Chief Information Officer (CIO), reporting directly to the CEO, is part of the Executive Leadership Team and is responsible for the organization's technology vision and its successful implementation. The technology systems are the foundational platform of the Exchange that allows the Exchange to perform all the requirements of the Affordable Care Act (ACA) and the mandated functions defined by its Board. Technology and Security and considered Strategic priorities for WAHBE. The CIO is responsible for WAHBE's modern website, HPF, and the supporting ecosystem, which serves over 2 million Washingtonians annually. Responsibilities include leading a department of 60 staff and as many contractors, a $30M budget while leading the organization through its modernization journey.Under the leadership of the CIO and the COO, WAHBE has undertaken an ambitious modernization journey. The majority of WAHBE systems now operate on the cloud, systems are being re-architected using serverless microservice principles, and WAHBE has transitioned to Agile. The CIO will be responsible for the continued maturing of this journey and for translating these tech-centered initiatives into business outcomes.The CIO will oversee all technology implementation and maintenance necessary to meet the Exchange's business requirements, including assessing system needs, system and application development, life cycle replacement for and software, testing, performance, and implementation and system operations. Because of the complex nature of the IT system requirements of the Exchange from the ACA and its inter-relationships with current systems housed and managed within the Health Care Authority (Medicaid), Department of Social and Health Services (DSHS-ACES eligibility system), and Office of Insurance Commissioner (OIC, plan reporting requirements), the CIO must be able to establish leadership of the Exchange responsibilities of the IT system build, as well as collaborate and coordinate closely with these partner state agencies and vendors. The CIO must coordinate closely with other departments to support key business functions of the Exchange. The CIO will work in a consultative fashion with other department heads as an advisor of technologies that will improve organizational performance and customer experience. It is imperative that the CIO understand the supportive role technology plays in meeting the Exchange's business needs.
DUTIES AND RESPONSIBILITIES* Provide technology vision and leadership in the creation, development, and implementation of the information technology initiatives that support the successful performance of the Exchange. * Responsible for operations of a suite a cloud-hosted applications serving over 2 million Washingtonians annually* Leads teams across five domains: Security, Data, Quality, Development & architecture, and cloud. Responsible for operations and continuous improvement across these five domains* Responsible for the organization's technology roadmap. Leading 60+ employees and a broad suite of vendors to ensure its successful delivery* In collaboration with the COO, responsible for the implementation of Agile across the organization, ensuring continued software delivery for both front-office and back-office systems* Support teams in modernization journey to re-architect applications to cloud-enabled microservices and transition team's processes to utilize DevSecOps automation/principles to DevSecOps * Continuously foster a culture of innovation by bringing forward new technologies, new processes, and concepts* Uses Emotional Intelligence to build trusted relationships with staff key partners, builds high-functioning teams, and inspires them to deliver on the organizational vision* Can utilize different leadership styles depending on the contextual need, including instilling calm and determination in times of crisis* Assess and understand the ongoing technology needs of the Exchange and determine the most appropriate and effective solutions to meet those needs in a cost-effective and responsive manner.* Support key operational business functions and business operations in other departments through improvements within the Healthplanfinder or the Exchange's technology infrastructure. * Develop strategic relationships with other state and federal agencies to maximize the development and implementation of the technology systems.* Assess and understand the needs of the users of the Exchange websites and develop, maintain and continuously improve those sites to meet those needs* Work with the CISO to ensure Security remains a strategic priority for the Exchange. * Provide technical expertise and guidance to the Exchange's security officer and ensure that the appropriate data backup and disaster recovery procedures and plans are in place.* Ensure that the annual operating and capital budgets meet the needs of the Exchange without exceeding the limits prescribed by the Exchange Board.* Build strategic relationships with key vendors. Manage key technology vendors, including a system integrator, other key vendors, and key consultants, in maximizing the efficiency of the Exchange in meeting customer needs. This includes managing SLAs, accountability, strategic procurements, and relationship development* Recruit, hire, and develop highly talented associate directors, managers, and staff
QUALIFICATIONSRequired: * Degree in Computer Science, Information Systems, Security, Business Administration or a related field.NOTE: Qualifying experience may substitute year for year for education.* Ten years of experience with increasing responsibilities for the management and support of information systems and information technology. * A recognized leader in information technology with a track record of successful operations of highly integrated, complex public-facing systems* Experience leading cloud transition, agile implementation, and large-scale transformations* A strong communicator, understands the intersection between business and technology, and understands the importance of cross-department integration, leads and grows talented technical resources, builds relationships with vendors, and can navigate from IT vision to day-to-day implementation if required. * Deep understanding of modern technology stacks, system development life cycle, emerging technology, and products. Proven ability to remain current on technology skills and knowledge* Ability to act as thought partner to CISO, lead architect, development manager, analytics leader, quality leader, and cloud leader * Experience growing and leading high-functioning technology teams and deliver measurable outcomes* A track record of cross-department and cross-organizational partnerships, implementing technology solutions to arrive at envisioned business outcomes* General knowledge of business processes and their interrelationships, especially as they exist in the health care industry, and the ability to analyze and resolve logical and interpersonal complex issues.* Ability to create bridges and alliances with key partners, such as the Health Care Authority (Medicaid), Department of Social and Health Services (DSHS-ACES eligibility system), and Office of Insurance Commissioner (OIC, plan reporting requirements) to facilitate a smooth transition and enhance the systems' implementation.* Proven skills in vendor relationship development, negotiating with vendors, contractors, and others, and managing major vendor contracts.* Proven commitment to Security, with a focus on protecting clients and sensitive data* A committed team player with exceptional interpersonal, problem-solving and communication skills, especially as it relates to translating technical language to business audiences.* Demonstrated experience as a visionary but pragmatic manager that can facilitate the productivity of IT solutions but minimize cost while maximizing results. * Demonstrated ability to work within a fast-paced, quickly evolving organization and able to manage multiple, complex priorities, and respond to changes effectively.* A persuasive leader and motivator who is open and inclusive and strives to bring people together to build consensus but takes responsibility for the final decision.* Strong oral and written presentation skills are essential.Desired:* CIO, CTO or COO experience in an organization of comparable size and complexity* Experience working with technology systems in the public sector or healthcare industry* Direct management of a $30M budget and of a team of 60+ employees and as many contractors* Knowledge and understanding of the intricacies of the state legislative process, fiscal note production procedures and processes, WACs, and federal laws and policies regarding the Affordable Care Act of 2010, the Washington State Senate Bill 5445, and House Bill 2319.* A track record of implementing technology for societal betterment* Azure experience* DevSecOps experience* Early career experience in development, design, testing, infrastructure, security, data or analytics APPLICATION INSTRUCTIONSThis position will be open until we find a suitable number of candidates to review. If interested, please submit an application as soon as possible. The Exchange reserves the right to close the recruitment at any time.
SALARY INFORMATIONThe posted salary is the new hire range of consideration. Full salary range is from $152,953 - $229,430. Offer will depend on qualifications.
WORKING CONDITIONSCore business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. Travel requirements will be limited to local travel, however there may be occasions were an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment (e.g. desk, filing cabinet, computer, printer, telephone, fax machine, copy machine, etc.). The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.In alignment with the Governor's proclamation and WAHBE's duty to provide and maintain a safe work environment free of known hazards, to reduce business and community disruption associated with COVID-19 surges, and to reduce the risk to the public we serve, all employees must provide evidence that they have received the COVID-19 vaccination in full as a condition of employment, or have received an approved medical or religious exemption.
SPECIAL REQUIREMENTSA criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchange's eligibility standards.
OTHER INFORMATIONThe above statements are intended to describe the general nature and levels of work being performed. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.This is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.The Washington Health Benefit Exchange is an Equal Opportunity Employer (). All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We participate in E-Verify. (). You can view the Department of Justice's Right to Work poster here. ().

Keywords: Washington Health Benefit Exchange, Olympia , Chief Information Officer, Other , Olympia, Washington

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