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Client Service Coordinator

Company: Gravis Law, PLLC
Location: Olympia
Posted on: May 21, 2023

Job Description:

Description:Gravis Law, PLLC is seeking a Client Service Coordinator to join its team in the Kalispell office. Gravis Law serves people and communities across the nation by providing uncomplicated access to world-class legal services. In 2019, 2020 and 2021 Gravis Law was ranked as the fastest growing law firm on the Inc. 5000 list of Fastest-Growing Companies in America.Before applying for the position, applicants are encouraged to visit our website at for additional information about Gravis Law.A successful member of Gravis Law demonstrates enthusiasm, confidence, and authenticity. Additionally, they thrive in an environment that is collaborative and tech-savvy.ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Establishes rapport with PNCs (Potential New Clients) by offering clear, confident, and compassionate communication. Helps PNC understand why Gravis is the perfect place for them and how our attorneys and support teams offer world-class legal services.
  • Answer incoming calls
  • Assess needs of callers
  • Create and Maintain Client files at client request
  • Follow up on payment and forms for consultations
  • Schedule, reschedule, and cancel PNC appointments
  • Facilitate communication between attorneys and PNCs
  • Be available to field Client Calls as needed
  • Secure potential new clients for the firm
  • Maintain a log of call activity
  • Respond to Potential New Client inquiries
  • Perform conflict of interest checks
  • Assign PNCs to an attorney based on knowledge and tool info
  • Coordinate with attorneys to assess matter viability
  • Maintain compliance with all company policies and procedures
  • Performs other job-related duties as assigned.Requirements: MINIMUM REQUIREMENTS :High School Diploma or GED required, college graduate with bachelor's degree preferred. Must have excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Ability to talk. Listen and speak clearly on the phone and through written communications. Computer proficiency (MS-Office- Word, Excel, and Outlook). Must be able to work under pressure and meet deadline, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions give, prescribed routines, and standard accepted practices. Other requirements include:
    • Typing speed: 50 WPM
    • Computer literacy:
    • General Microsoft office experience
    • Word processing
    • E-mail composition & general functionality
    • Web browser experience Any equivalent combination of experience and training which provides the required knowledge, skills and abilities may be substituted.FULL TIME EMPLOYEE BENEFITS AT GRAVIS LAW:Gravis Law offers a professional work environment, a competitive salary including bonuses, along with generous benefits which generally include: Wage: $21.00 - $24.00 per hourBenefits:
      • Insurance: Medical, dental, vision and life insurance
      • Retirement: 401(k) plan with company matching
      • Paid time off: 80 hours annually for Vacation/Sick days
      • Paid Federal Holidays
      • Paid Federal Holidays
      • Paid Volunteer Time Off: Up to 16 hours annually Bonus Program: Client Service Coordinators are also eligible to participate in the Bonus Program.Other Compensation: Opportunity to cross train and grow within the organizationEqual Pay. WORK ENVIRONMENT/CONDITIONS/PHYSICAL DEMANDS:Duties will be performed in a standard office environment. Employees must have the ability to maintain regular, punctual attendance consistent with Gravis policy. While performing the duties of this job, the employee will occasionally be required to work weekends, holidays, be on call, and some employees could be required to travel overnight on occasion.These are considered essential duties and are illustrative of those job tasks that are fundamental. Employees may be required to perform additional related duties as may be assigned by management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PM21


Keywords: Gravis Law, PLLC, Olympia , Client Service Coordinator, Other , Olympia, Washington

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