Weekend Transition of Care Coordinator - Remote in Washington OR Oregon
Company: UnitedHealth Group
Location: Olympia
Posted on: May 23, 2023
Job Description:
If you are located within the state of Washington OR Oregon, you
will have the flexibility to telecommute* (work from home) as you
take on some tough challenges.Optum Home & Community Care, part of
the UnitedHealth Group family of businesses, is creating something
new in health care. We are uniting industry-leading solutions to
build an integrated care model that holistically addresses an
individual's physical, mental and social needs - helping patients
access and navigate care anytime and anywhere.-- As a team member
of our Landmark product, we help bring home-based medical care to
complex, chronic patients. This life-changing work helps give older
adults more days at home. We're connecting care to create a
seamless health journey for patients across care settings. Join our
team, it's your chance to improve the lives of millions while
doing--your life's best work.---The Transition of Care Coordinator
(TOCC) is a critical member of the Landmark Interdisciplinary Team
(IDT). Reporting to the Health Services Director or Manager, this
role will assist with standardizing the post-acute care process by
tracking and managing the market's census and post-acute statuses
for the engaged and non-engaged patients. The TOCC will also
support the market leadership team, Landmark clinicians, and other
members of the IDT with important operational and clinical tasks,
as well as proactively outreaching to local facilities to verify
patient records and care statuses. The ideal candidate will draw on
their critical-thinking skills, clinical experience, and positive
attitude to coordinate with and support Landmark patients and
Landmark team members in a fast-paced and evolving environment.This
position is full-time. Employees are required to have flexibility
to work during our normal business hours of 7:00am - 5:30pm. It may
be necessary, given the business need, to work during weekends.We
offer 6 weeks of training. Training will be conducted virtually
from your home.*All Telecommuters will be required to adhere to
UnitedHealth Group's Telecommuter Policy.Primary
Responsibilities:
- Collate all ADT (admit / discharge / transfer) data from
various data sources--
- Input real-time patient data into Landmark's homegrown EHR
system--
- Manage internal reports to track transition of care data and
post - discharge metrics--
- Coordinate appropriate post - acute process with Landmark
Providers and Nurse Care Managers--
- Maintain regular contact with local hospitals and care
facilities to collect clinical data and verify patient
statuses--
- Maintain local Health Information Exchange (HIE) relationship
and access--
- Handle escalated patient issues, ensuring the appropriate
resources are involved--
- Follow triage protocol when needed--
- Other duties as assigned--Competencies:To perform the job
successfully, an individual should demonstrate the following
competencies:--
- Problem Solving - Identifies and resolves problems in a timely
manner; gathers and analyzes information skillfully; develops
alternative solutions; works well in group problem solving
situations; uses reason even when dealing with emotional
topics
- Technical Skills - Assesses own strengths and weaknesses;
pursues training and development opportunities; strives to
continuously build knowledge and skills; shares expertise with
others
- Dependability - Follows instructions, responds to management
direction; takes responsibility for own actions; keeps commitments;
commits to long hours of work when necessary to reach goals;
completes tasks on time or notifies appropriate person with an
alternate plan
- Initiative - Volunteers readily; undertakes self-development
activities; seeks increased responsibilities; takes independent
actions and calculated risks; looks for and takes advantage of
opportunities; asks for and offers help when needed; generates
suggestions for improving work and workflow
- Attendance / Punctuality - Is consistently at work and on time;
ensures work responsibilities are covered when absent; arrives at
meetings and appointments on time
- Interpersonal Skills - Focuses on solving conflict; maintains
confidentiality; listens to others; keeps emotions under control
and overcomes resistance when necessary; remains open to new
ideas
- Oral Communication - Speaks clearly and persuasively in
positive or negative situations; listens and seeks clarification;
responds openly to questions. Must be able to deal with frequent
change, delays, or unexpected eventsTo perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.You'll be rewarded
and recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.Required Qualifications:
- High School Diploma / GED (or higher)
- 1+ years of Clerical or Office experience
- 1+ years of customer service experience
- Ability to travel up to 10% of the time
- Ability to work between 7:00am - 5:30pmPreferred
Qualifications:
- Experience working within the health care Industry
- Knowledge of ICD-9 and CPT codes
- Proficiency with Microsoft Word and Microsoft Excel (ability to
create, edit, save and send documents and
spreadsheets)Telecommuting Requirements:
- Reside within the state of Washington OR Oregon
- Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
- Ability to keep all company sensitive documents secure (if
applicable)Must live in a location that can receive a UnitedHealth
Group approved high-speed internet connection or leverage an
existing high-speed internet serviceCareers with Optum. Our
objective is to make health care simpler and more effective for
everyone. With our hands at work across all aspects of health, you
can play a role in creating a healthier world, one insight, one
connection and one person at a time. We bring together some of the
greatest minds and ideas to take health care to its fullest
potential, promoting health equity and accessibility. Work with
diverse, engaged and high-performing teams to help solve important
challenges.--Washington Residents Only: The salary range for
Washington residents is $16.00 - $27.31.Pay is based on several
factors including but not limited to education, work experience,
certifications, etc. In addition to your salary, UnitedHealth Group
offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.At UnitedHealth Group, our mission is to help people
live healthier lives and make the health system work better for
everyone. We believe everyone-of every race, gender, sexuality,
age, location and income-deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes - an
enterprise priority reflected in our mission.--Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law.UnitedHealth Group is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment.#RPO #YELLOW
Keywords: UnitedHealth Group, Olympia , Weekend Transition of Care Coordinator - Remote in Washington OR Oregon, Other , Olympia, Washington
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