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Service Advisor Automotive*

Company: Automotive Group
Location: Olympia
Posted on: July 12, 2019

Job Description:

Automotive Service Advisor - Auto Sales - Customer Service WriterOlympia Chrysler Jeep continues to grow and we are seeking a Talented & Experienced Automotive Service Advisor to join our successful team.Olympia Chrysler Jeep is part of the Bruce Titus family of dealerships, which has 5 dealerships throughout Washington and California. Our proven record of success comes from our collaborative teams and innovative people working together to achieve success and have fun too!Bruce Titus Automotive Group embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values of respect, integrity, growth, honesty, and transparency.We are growing --- FAST! With this growth comes a unique and exciting career opportunities. There's no better time to join us on the road to success!Why Bruce Titus Automotive Group?We are an exciting, dynamic, and highly successful team. We continue to grow and expand our footprint through acquisitions of new dealerships and expanding our current ones. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.Our Offerings IncludeWe offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful.On-site trainingFlexible 5-day workweeksMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long Term Disability401(k) Retirement PlanLife Insurance PlanOn-going training and opportunity for growthBruce Titus Automotive Group is an equal opportunity employer and a drug free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.Job DescriptionResponsibilities:As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.Communicate additional repair and service needs to the customer based on vehicle inspection.Administer the manufacturer warranty for qualifying vehicle repairs.Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.QualificationsPrevious Service Advisor experience, preferredPrior experience as an automotive technician a plusA team player who is focused on providing exemplary customer serviceAbility to multi-task in a fast paced work environmentBasic mechanical understanding of an automobileStrong organizational skills and detail orientedBe at least 18 years of agePossess an acceptable driving record and a valid driver's license in your state of residence.

Keywords: Automotive Group, Olympia , Service Advisor Automotive*, Other , Olympia, Washington

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