OlympiaRecruiter Since 2001
the smart solution for Olympia jobs

Member Experience Specialist

Company: Wild Alaskan Company
Location: Olympia
Posted on: August 6, 2019

Job Description:

**PLEASE NOTE THAT WHILE THIS IS A REMOTE POSITION, YOU MUST BE BASED IN EITHER ALASKA, CALIFORNIA, OREGON, ILLINOIS, OR NORTH CAROLINA**DESCRIPTION OF ROLEYou are the face of Wild Alaskan when it comes to interacting with our members and potential members. The rest of the company relies on you to evangelize Wild Alaskan's mission to all those who interact with our team and experiences -- both in the kitchen and digitally. When something goes wrong with a delivery, you're the first responder. If someone just wants to chat about seafood and sustainability, you're there to hear them out. If a visitor isn't so sure about what we do or why we're worth it, you help them understand who we are and why we're different. As a critical member of the member experience team, you'll have exposure to other areas of the business, such as operations, product, growth and communications.CORE RESPONSIBILITIES- Respond to inbound inquiries from members and potential members across multiple channels including live chat, email, voice and social media- Take advantage of sales opportunities, when appropriate- Collaborate with growth, product, operations and communications teams by reporting on member behavior, bugs and generating content derived from anecdotes and analytics- Maintain a high-satisfaction rate from members and keep our first response time within minutes on chat and hours across all other channels, all while building member loyalty- Help out members with post-order scenarios such as replacements, refunds, delivery status updates, problem resolution and any other issues that may arise from the order fulfillment process- Project a professional and consistent company image through chat, email, voice and social media interactions- Participate in daily member experience stand-up meetings to go over open conversations, learnings from yesterday and goals for the day- Attend the weekly Member Experience meetingABOUT USWe deliver wild-caught, sustainably sourced seafood to households across the United States. Powered by our custom-built eCommerce platform and three generations of history and expertise in the Alaskan fishing industry, we constantly strive to meet our promise of a top-notch product and experience.ABOUT OUR TEAMWe're a small, expanding team that cares deeply about sustainability, good food and personal growth. As a remote business, we rely on the systems we build to deliver a high-quality, personal experience to our members throughout the U.S. You can catch us in Alaska, New York and everywhere in between -- and sometimes beyond. We value independence, hard and thoughtful work, diversity in approach, backgrounds and ideas, as well as the willingness to learn.

Keywords: Wild Alaskan Company, Olympia , Member Experience Specialist, Other , Olympia, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Acute-Care MLS
Description: Various openings for MLS with at least three years or more with acute-care hospital transcription/editing experience. Accounts and schedules are primarily second shifts as early as 12p EST , with openings (more...)
Company: Mommy Jobs Online
Location: Tacoma
Posted on: 08/22/2019

Travel RN ICU, SICU - Surgical Intensive Care Units
Description: Travel Nurses Needed - RN Intensive Care UnitsHawaii Travel Nursing AssignmentsNationwide Registered Nurse Travel JobsThe Travel Nurse Season is here and it showsFind great travel assignments with the (more...)
Company: HealthCare Travelers (Nursing)
Location: Lacey
Posted on: 08/22/2019

Shop & Deliver Groceries (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love.-- Be Independent Schedule work around your own life.-- Have Fun Spend time shopping, exploring new things (more...)
Company: Instacart Shoppers
Location: Olympia
Posted on: 08/22/2019


Part-time Shopper
Description: Every few years, a company emerges and transforms an industry. Instacart been leading the evolution of a 800B retail market, and redefining how people shop for groceries. In a few short years we've launched (more...)
Company: Instacart Shoppers
Location: Olympia
Posted on: 08/22/2019

Uber Eats Delivery - Olympia (Use Car, Bike or Scooter)
Description: Earn Extra Money Delivering for Uber Eats br Delivery-Partner available in Olympia and Surrounding Areas br Earn on Your Own Schedule br Use your Car, Bike or Scooter br Sign up to start the (more...)
Company: Uber Eats
Location: Olympia
Posted on: 08/22/2019

Server - W Bellevue - (19114016)
Description: Here's To Your Journey with W Hotels Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine (more...)
Company: Marriott International, Inc.
Location: Tacoma
Posted on: 08/22/2019

Anesthesia Assistant
Description: Anesthesia Assistant br Job Number: 71639 br Location: Tacoma, WA br br Job Category: Clinical Support - CNA / PCT / EST / Etc. br Employment Type: Part Time - Regular br MultiCare Entity: (more...)
Company: MultiCare Health System
Location: Tacoma
Posted on: 08/22/2019

Transcriptionist
Description: Primary responsibilities include: - Editing all dictated letters, reports, and other documents received from the physicians, nurses, and Office Manager in a timely manner by listening
Company: Mommy Jobs Online
Location: Tacoma
Posted on: 08/22/2019

Denial Medical Coders
Description: Denial Medical Coders Please only apply if you meet the qualifications and your resume must reflect your work
Company: Mommy Jobs Online
Location: Tacoma
Posted on: 08/22/2019

Server - Seattle Marriott Bellevue - (19001976)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship (more...)
Company: Marriott International, Inc.
Location: Tacoma
Posted on: 08/22/2019

Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Olympia RSS job feeds