Master Technician - Olympia

Company: REI (Recreational Equipment Inc)
Location: Olympia
Posted on: February 10, 2020

Job Description:

Master Technician - OlympiaPAGE-BREAKPAGE-BREAKApplyPAGE-BREAKPAGE-BREAKSharePAGE-BREAKPAGE-BREAKPosted Date: Dec-17-2019PAGE-BREAKPAGE-BREAKJob ID: 16587PAGE-BREAKPAGE-BREAKJob Function: Retail OperationsPAGE-BREAKPAGE-BREAKCity: OlympiaPAGE-BREAKPAGE-BREAKState: Washington PAGE-BREAKPAGE-BREAKStore: OlympiaPAGE-BREAKPAGE-BREAKWhat's cool about this jobPAGE-BREAKPAGE-BREAKThis is a hands-on position and allows you to work on bike, ski, and snow equipment every single day. The Master Technician has primary responsibility for operating the store's service department so as to maintain high quality and safety standards and deliver extraordinary service to customers in medium and large volume stores. To ensure your "pro-status", within 6 months of hire you will have the opportunity to attend the Barnett Bicycle Institute to receive your REI certification. In addition to being a service savant, typical work for this position includes:POINTER-MARK Scheduling and monitoring the production and throughput of shop work to meet customer demandPAGE-BREAKPOINTER-MARK Identify and inform management of ways to improve shop workflow increasing productivity while maintaining or improving qualityPAGE-BREAKPOINTER-MARK Working with management to build, train, and certify a team of Technicians to carry out shop service and rental department functions.PAGE-BREAKPOINTER-MARK Assisting immediate supervisor in evaluating staff needs including hiring, scheduling and evaluating staff performancePAGE-BREAKPOINTER-MARK Handling risk to REI by ensuring all shop employees are trained and certified to the level of work they perform and all work meets REI and vendor quality and safety specifications.PAGE-BREAKPOINTER-MARK Preserving complete and accurate shop records and maintaining record keeping systemsPAGE-BREAKPOINTER-MARK Completing Post Accident inspections and reports as necessaryPAGE-BREAKPOINTER-MARK Acting as liaison between customer, store, AHQ and vendor on resolving highest-level repair problemsPAGE-BREAKPOINTER-MARK Resolving actionsports equipment non-conformity and warranty issuesPAGE-BREAKPOINTER-MARK Researching and reporting significant quality and safety issues to Store Management and the Regulatory Compliance Manager at AHQ. Advise of alternatives or solutions before proceeding with work.PAGE-BREAKPOINTER-MARK Ordering shop materials, tools, supplies, and parts.PAGE-BREAKPOINTER-MARK Assembling and repairing actionsports equipment to REI and/or vendor standardsPAGE-BREAKPOINTER-MARK Maintaining equipment and ensuring a clean, secure and safe work environmentPAGE-BREAKPAGE-BREAKBring your passion and expertisePAGE-BREAKPAGE-BREAKYou live and breathe REI equipment. You're a builder. You're a trainer. You're a safety maven. As a Master Technician your job is to train the bike shop staff, ensuring the cycling shop staff is equipped to handle REI customers' bicycle service needs. If you like repairing equipment, handling risk and building teams of technicians to carry out service department functions then this is the role for you! Here are some skills that we look for in our Master Technicians:PAGE-BREAKPAGE-BREAKPOINTER-MARK Successful completion of REI (Barnett Bicycle Institute) certification within 6 months of hirePAGE-BREAKPOINTER-MARK 2+ previous bike and/or snowsports shop experience or equivalent including assembly, service and repair of bike and snowsports equipmentPAGE-BREAKPOINTER-MARK Actively participates and collaborates with others on one's own team and across REI for the achievement of business goalsPAGE-BREAKPOINTER-MARK Flexible in one's viewpoints and positions in order to support the direction taken by others at REIPAGE-BREAKPOINTER-MARK Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunitiesPAGE-BREAKPOINTER-MARK Consolidates information from various sources including feedback from others to reach sound decisionsPAGE-BREAKPOINTER-MARK Considers the ultimate impact of decisions and actions on internal and external customersPAGE-BREAKPOINTER-MARK Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality workPAGE-BREAKPOINTER-MARK Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goalsPAGE-BREAKPOINTER-MARK Clearly conveys and accurately receives information by a variety of methods and in various situationsPAGE-BREAKPOINTER-MARK Ability to periodically lift up to 40 pounds, with assistancePAGE-BREAKPAGE-BREAKAt REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception - 22 years in a row! Sure, we work hard, but it's balanced with time off to play-a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.PAGE-BREAKPAGE-BREAKWith more than 150 retail locations (and growing), REI offers unique competitive benefits to its more than 13,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.PAGE-BREAKPAGE-BREAKREI is an Equal Opportunity EmployerPAGE-BREAKPAGE-BREAKApplyPAGE-BREAKPAGE-BREAKBack to job searchPAGE-BREAKPAGE-BREAKShare

Keywords: REI (Recreational Equipment Inc), Olympia , Master Technician - Olympia, Professions , Olympia, Washington