Channel Systems Senior Business Analyst (Remote)
Company: Zebra Technologies
Location: Olympia
Posted on: August 5, 2022
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Job Description:
Overview: At Zebra, we're reinventing how businesses operate at
the enterprise edge - helping them run faster, smarter, and more
connected than ever before. A dynamic community of builders, doers
and problem solvers , we each play a unique role - shaping new
technologies, bringing solutions to market, and partnering with
companies on the front line of business. Being a part of Zebra
means making your mark as we make digital transformation a reality.
It means growing into a leader at a leading company that makes a
distinct difference - because together, we've only just begun. We
build today, so we can create tomorrow. Join Zebra and change the
world with us. This remote role will be responsible for the
development and implementation of projects within the channels
portfolio. The role will require individuals to translate business
problems into detailed Business Requirements, User Experience, and
Interface Design and lead the project implementations by supporting
the creation of the Functional Requirements, User Test Scripts, CRP
Plans, Data Migration Plans, Training and Tools Support. This role
is part global design and planning and part project manager. This
role is responsible for developing and supporting global plans,
design and implementation of a range of channels tools including
cloud based solutions like Salesforce (SFDC). They will act as the
sales business lead on proposed configuration, training, and
maintenance, for global PRM platforms and other cloud based tools.
This candidate will represent and define the channels business
needs and transforming them into process and tools to increase
sales, sales operations and external partner efficiency and
effectiveness. The role will also work closely with sales,
marketing, channel strategy and sales operations to design,
implement, and ultimately support channel enablement tools
globally. Responsibilities: + Own the Sales Governance around
Salesforce.com, PRM, and cloud based tools and provide business
recommendations to drive the efficiency and effectiveness of sales
+ Seek out ways to utilize Salesforce.com platform to improve
processes and productivity, and make recommendations to support and
organization scaling at a rapid pace + Primary global lead to
provide direction and support in the areas of user
support/training, change control, interface design, data quality,
requirements gathering and reporting, user management,
customization of fields, page layouts, record types, searching,
list views, queues, reports and dashboards, report and dashboard
development, and data management + Manage, lead, and own the
implementation of projects from Concept to Post Go Live Support +
Manage resources to support projects as well as gather and align
regional requirements and plans to enable seamless global
deployment of all channels tools + Manage the tools business
support teams along with post go live support (In conjunction with
IT) + Proficient in handling technical requirements, system
configuration, user requirements, and related procedures and assist
in the development of technologies to create solutions that support
business requirements and drive key business decisions + Provide
input to technical requirements for channel tools and solutions
including data migrations, data quality, systems integrations, 3rd
party applications, and AppExchange products needs for the business
+ Provide Voice of channels to other Programs + Guide regional
administration of cloud based solutions like SFDC to meet overall
objectives of implementation and provide industry recommendations
and guidance + Identify Productivity gaps within the channel tools
and socialize + Own the Lead to Closure Business Processes by
supporting implementation and integration with regional super users
and administration to ensure correct implementation and adoption
based on overall coverage and partner program design + Define,
communicate, and manage a change management (release) process to
develop and implement new applications/code and updates to existing
applications/code + Manage prioritization of change requests and
projects in conjunction with other functions + Support the creation
of business cases for new requests and be responsible for
implementing best practices, identifying development initiatives,
and standardizing the adoption of all sales enablement tools across
sales + Influence, own, and design the user experience around the
channel tools + Manage and maximize ROI from engaged vendors +
Influence team members on user experience and design and provide
technical leadership, setting best practices including integration
and application development, deployment, testing (unit and
systems), and iterative refinement Qualifications: + BA/BS degree
in relatable field preferred or equivalent experience + 8+ years of
applicable work experience in a same/similar function + 5+ years in
channel operations + 2+ years of project management experience +
Business Process Mapping and Business Analyst experience +
Understanding of Salesforce/Salesforce PRM and connected sales
tools eco-systems + Must reside in the US (preferably either in the
CST or EST time zones) Preferred Qualifications: + Strong
Analytical Skills + Critical business problem solving and SFDC CRM
deployment knowledge is required. + Experience in planning and
deployment of channel tools on a global basis including cloud based
solutions like SFDC. + Technically savvy and process oriented
Salary: USD 111221.60 Yearly - USD 166832.40 Yearly
Keywords: Zebra Technologies, Olympia , Channel Systems Senior Business Analyst (Remote), Professions , Olympia, Washington
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