BDC Support Specialist
Company: Lowes
Location: Winlock
Posted on: April 24, 2024
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Job Description:
What You Will Do
The Bulk Distribution Center Specialist is responsible for
assisting with the support of a third-party logistics operated Bulk
Distribution Center. The specialist is the primary point of contact
for stores and the BDC via phone and email relating to product
inquiries, special order sales, inventory on-hand inquiries, etc.
The specialist is responsible for formulating daily/weekly
reporting, monitoring special order sales execution and exceptions,
processing store/BDC damage claims, processing receipts/shipments
in HOST and PO Direct and responding to inquiries in the shared
mailbox.
Responsibility Statements
•Review voicemail, personal email inbox, shared BDC mailbox, claims
mailbox for emergent issues. Provide morning BDC status update to
BDC Supervisor.
•Monitor current day load plan and check requisition statuses to
ensure loads are in the appropriate status. Follow up with BDC to
ensure loads have been properly transmitted and store Receiving
Clerk to ensure the store does not delay receipt. Process rebills
for BDC Transportation Specialist as necessary.
•Resolve all PO Direct "Flag Flips to ensure BDC can receive landed
PO's.
•Bi-weekly visit to the BDC with BDC Supervisor.
•Handle store and BDC phone calls to resolve questions relating to
product arrival dates, special order sales inquiries, claims,
emergent inquiries, etc.
•Research status updates for Pro orders, process service channel
request for maintenance inquiries and conduct exception
reporting.
•Send daily reports to 3PL BDC Operations Team. Resolve inbound
receiving discrepancies by partnering with 3PL BDC Operations Team.
Email Exception Reporting to 3PL BDC Operations Team, Stores, and
BDC Support Supervisor.
•Create PAR Billing Report from Document Direct and research
receiving discrepancies with 3PL from previous fiscal week. Monitor
idle and stranded demand and/or requisitions, resolve as
necessary.
•Review and process the scratch and dent units from the scratch and
dent/salvage log sent from the 3PL BDC Operations team. Coordinate
the master BOL and schedule pick-up with the reverse logistics
team.
•Coordinate inbound Appliance damage RA pick-ups with vendors.
•Review and process the scratch and dent units from the scratch and
dent/salvage log sent from the 3PL BDC Operations team. Coordinate
the master BOL and schedule pick-up with the reverse logistics
team.
•Coordinate inbound Appliance damage RA pick-ups with vendors.
•Create and email Store Claims Report to 3PL BDC Operations Team,
BDC Supervisor, and BDC Operations Manager. Research claims with
3PL BDC Inventory Team and Stores. Process store claim adjustments
in DCIAM as necessary. Report store claim research to 3PL BDC GM,
Ops Manager, and Inventory Control team.
•Provide update to BDC Supervisor in monthly BDC Action Plan
meeting.
•Add and update any new items stored in the BDC and remove dropped
items in the respective system tools.
•Assist the BDC Supervisor with annual physical inventory item
research and reconciliation.
What you Need to Succeed
Minimum Qualifications
• High School Diploma or GED
•4 years' as a data analyst, operations support, or clerical
experience
Preferred Qualifications
• Bachelor's Degree
•3 years' experience Supply Chain; Leadership experience
Pay Range for CA, CO, HI, NJ, NY, WA: $16.42 - $27.37 per hour
Starting rate of pay may vary based on factors including, but not
limited to, position offered, location, education, training, and/or
experience. For information regarding our benefit programs and
eligibility, please visit https://talent.lowes.com/us/en/benefits
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Associate Benefits (
https://talent.lowes.com/us/en/joining-our-team )
Lowe's is an equal opportunity employer and administers all
personnel practices without regard to race, color, religious creed,
sex, gender, age, ancestry, national origin, mental or physical
disability or medical condition, sexual orientation, gender
identity or expression, marital status, military or veteran status,
genetic information, or any other category protected under federal,
state, or local law.
Pay Range for CA, CO, HI, NJ, NY, WA: $16.42 - $27.37 per hour
Starting rate of pay may vary based on factors including, but not
limited to, position offered, location, education, training, and/or
experience. For information regarding our benefit programs and
eligibility, please visit
https://talent.lowes.com/us/en/benefits.
Keywords: Lowes, Olympia , BDC Support Specialist, Professions , Winlock, Washington
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