IT Digital Adoption Analyst

Company: Innova
Location: Olympia
Posted on: May 24, 2025

Job Description:

Innova Solutions has a client that is immediately hiring for an IT Digital Adoption Analyst

Submit your CV and any additional required information after you have read this description by clicking on the application button.

Position type: Full time Contract
Duration: 8 months
Location: Remote
Part time- 15 hrs./week

As a(n) IT Digital Adoption Analyst you will:

General Description:
Reporting to the Sr Manager of GTS Adoption and Community Enablement, Client is seeking a passionate and experienced Digital Adoption Solution Analyst to join our Adoption and Community Enablement team within Global Technology Solutions. In this role, you will play a vital part in enhancing user experience and driving digital adoption throughout our applications.
You will work collaboratively with application owners to implement Guided Help solutions using WalkMe, enabling them to provide contextual guidance and support directly within their applications.

Essential functions of the job:
Collaborate with application owners to understand their needs and goals for digital adoption, ensuring they leverage WalkMe effectively in their applications.
Design and implement Guided Help functionalities, including tooltips, visual cues, onboarding task lists, and on-demand resources, seamlessly integrated into user workflows.
Provide expert support in utilizing WalkMe to improve user engagement, reduce learning curves, and enhance productivity across key workflows.
Train and educate application owners and their teams on best practices for utilizing WalkMe, creating documentation and resources to support ongoing learning and usage.
Monitor and analyze the effectiveness of digital adoption initiatives, providing insights and recommendations for continuous improvement.
Act as a liaison between application owners and technical teams to troubleshoot issues and ensure optimal configuration and performance of WalkMe solutions.
Stay current with WalkMe features, updates, and industry trends to provide innovative solutions and maximize the value of digital adoption tools within Client.

Essential skills of the job:
Proven experience in designing and implementing user guidance and onboarding solutions in a digital environment.
Strong analytical skills with the ability to measure and report on the effectiveness of digital adoption strategies.
Excellent communication and interpersonal skills, with the ability to convey technical information effectively to non-technical stakeholders.
Strong problem-solving skills and a proactive approach to addressing challenges.
Ability to work collaboratively within a team and manage multiple initiatives simultaneously.

Computer Skills:
Windows 11 and Office 365. Familiarity with common enterprise applications such as SAP, Workday, Ariba, Veeva.

Education/Certifications/Experience:
You have a diploma in IT or similar.
Certified WalkMe Builder
3+ years of experience as a Digital Adoption Analyst (or similar)
Fluent English

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!

Namrata Gautam
PHONE: (+1) 314-523-1818
EMAIL: Namrata.Gautam@innovasolutions.com

PAY RANGE AND BENEFITS:
Pay Range*: $110- $117 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions: Named One of America's Best Employers for New Grads by Forbes (2024
Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
AWS Advanced Tier Services Partner with 100+ certifications


Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Innova, Olympia , IT Digital Adoption Analyst, Professions , Olympia, Washington