Patient Services Representative - West Olympia Immediate Care

Company: Providence Health & Services
Location: Olympia
Posted on: August 28, 2020

Job Description:

Providence is calling a Patient Services Representative (1.0 FTE, Variable Shift) to West Olympia Immediate Care for Providence Medical Group in Olympia, WA.This position works under the direction and supervision of the Clinic Supervisor, Practice Manager or appropriate staff to support in the delivery of cost-effective, clinically competent, reliable healthcare in a safe, respectful manner that ensures patient respect and dignity. Provide effective and efficient front office services to patients; coordinate internal and external clinic phone communications among staff, patients, and providers; accurately collect records and ensure distribution to appropriate staff via computer and/or manual systems; perform clerical, scheduling, and records activities in support of patients and staff.In this position you will:* Greet, check-in, verify patient's information and collect in a friendly and courteous manner in person and on the phone; direct flow of patients and calls.* Collect and verify accurate and complete demographic information from patient or family member.Accurately enter all data into the information system and update established patient files as necessary.* Process clerical records and information for clinic patients including patient charts and refer to billing when appropriate.* Handle patient payments of cash, checks, and credit cards according to policy. Posts payments to computer, balances and closes payment batches.* Ensure required authorizations are present on all patient documents.Required qualification for this position include:* One (1) year of customer service experiencePreferred qualifications for this position include:* Two (2) years of community college/business school training* Additional course work in business or health care related subjects* One (1) year of experience working in a medical setting* Physician group practice* Experience with electronic medical recordAbout the clinic you will serve.Providence Medical Group is a group of more than 125 primary care, specialty care and hospital-based medical providers who serve a five-county region in scenic southwest Washington. Our clinics are located in Aberdeen, Centralia, Lacey, Olympia and Rochester. With an emphasis on the medical home model, our providers and staff strive to create a distinctive health care experience for each patient - one focused on trust, respect, communication and teamwork.

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