Client Services Representative

Company: South Puget Intertribal Planning Agency
Location: Olympia
Posted on: April 1, 2021

Job Description:

\n\n JOB DESCRIPTION Client Services Representative \n\n \n\n Department: Administration Reports to: Administrative Supervisor F.L.S.A. Classification: Non-Exempt Range: 3/4 Position Summary: The Client Services Representative is the first point of contact forSPIPA's clients, staff, and visitors. The Client Services Representative provides andmodels exceptional customer service to the Tribes, families, and communities thatSPIPA serves. The Client Services Representative provides administrative support andundertakes assignments to assist all staff in providing client-based positive services andoutcomes. The Client Services Representative reports directly to the AdministrativeSupervisor. This full-time position is located at the SPIPA Intertribal Professional Center(IPC) on the Squaxin Island reservation near Shelton Washington. Job Responsibilities: While serving as role model of excellent and exemplary client service: Meet and greet clients, guests, staff, and others, responding to inquiries and routingcustomers and vendors to the right person. Answer multi-line telephones. Route messages in a responsive, timely and accuratemanner. Coordinate telephone coverage. Provide clerical and administrative support in a collaborative setting ensuringefficient, accurate, and timely completion of assigned duties. Assist in maintenance of office files database(s) within established procedures andprocesses. Work cooperatively and collaboratively with staff and vendors to coordinateworkshops/classes, maintain workshop/class schedule and sign-up sheets, andaccurately track visitors as requested to ensure building and staff security. Prepare, process, monitor, and track to conclusion documents such as reports,purchase requisitions, purchase orders or similar. Follow established policies andprocedures. Receive guests of the IPC in a polite, friendly, and helpful manner that responds toinquiries regarding SPIPA services. Receive, sort, and transmit information and documents on behalf of the office andensure they are distributed in a timely and accurate manner. Manage incoming and outgoing mail, including routing, stamping, and loggingincoming and outgoing mail, bulk mail, and electronic mail. Move and set up furniture and equipment for meetings and other events.\n\n \n\n Perform occasional comprehensive custodial maintenance of IPC facility andgrounds. Monitor inventory, replenish as needed general office supplies. Operate office equipment such as telephones, computer, calculator, postagemachine, copier, and fax. Maintain daily communication with staff members, including location of staff on aday-to-day basis. Assist in scheduling locations and amenities for staff meetingneeds. Supports all SPIPA staff in planning and implementing client activities and events. Perform other duties as assigned.The Client Services Representative, as an employee of the South Puget IntertribalPlanning Agency, is expected to collaborate, engage, and work closely with all SPIPAprograms to fully support the agency's Vision, Mission, and Core Values in accordancewith all Agency directives. Minimum Qualifications: Associate degree and one year demonstrated work experience in officeadministrative support. High school diploma or a GED and two years demonstrated work experience in officeadministrative support. Demonstrate excellent communications skills including composing/editing of writtencorrespondence as well as active listening skills. Two or more years of direct experience with Microsoft Office or other data basedsoftware programs that track schedules. Proven record of maintaining confidentiality. Prior experience working or living in a Native American Community preferred. Work collaboratively with all SPIPA employees to actively promote a teamenvironment. Valid Washington State Driver's License and private automobile insurance. Must have reliable transportation and be able to report to work on time and attendwork from 8:00 a.m. to 4:00 p.m. with minimal absences. Candidates must pass a background investigation, including relevant criminalhistory, and drug screen. Physical Abilities/Essential Functions: Bending at the waist; sitting for extendedperiods of time; dexterity of hands and fingers to operate a computer keyboard;hearing and speaking to exchange information; seeing to read reports and data; liftingand moving medium to large objects weighing up to 50 pounds; occasional travel toother SPIPA or Intertribal locations.Salary/Fringe Benefits: Compensation for this position has a range of $16.74-$18.80 hourly (37.5 hours weekly). Benefits include medical, dental, vision, lifeinsurance and agency contribution to a retirement program.\n\n \n\n Confidentiality: This position may have knowledge of confidential personalinformation regarding others. The employee will be required to sign a ConfidentialityAgreement.Equal Opportunity: SPIPA is an equal opportunity employer. However, NativeAmerican preference applies in that we seek to hire qualified enrolled members ofSPIPA consortium Tribes, federally recognized Tribes or Alaska Natives. Minimumqualifications must be fully met for all applicants to be considered for employment.Drug-Free Workplace: SPIPA is committed to providing a drug-free workplace for itsemployees, volunteers, and the community it serves. Requires successful completion ofa pre-employment drug test. To Apply: Complete a SPIPA Employment Application packet and send with coverletter stating why you believe your qualifications make you the best fit for this positionand resume including three work related references to:Dolly Garcia - Human Resources ManagerSouth Puget Intertribal Planning Agency3104 SE Old Olympic HwyShelton, WA 98584 SPIPA Employment application is available online at under \n\n \n\nAgency & Job Opportunities or by calling Application screening will begin March 15 th , 2021.\n\n \n\nOpen until filled\n\n

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