Technical Client Service Representative - Work From Home
Company: Sutherland Global Services
Location: Olympia
Posted on: June 22, 2022
Job Description:
Technical Client Service Representative - Work From
HomeReq:22003372_enCity:USA Work at HomeState:USA Work At HomeJob
Description:Are you looking for an opportunity to use your
knowledge of hardware and software to support clients? Do you have
a background in providing technical resolution via email, phone or
other electronic communications? Does your background include
experience in reading situations; putting customers at ease and
communicating to effectively and efficiently respond and
resolve?Join usWere Sutherland and we are hiring full-time,
work-from-home Technical Client Service Reps to provide next-level
care for customers of one of our leading customers, a major company
innovating the automotive industry for dealers, buyers and sellers
alike. The individuals we seek will be responsible for delivering
exceptional service to customers calling in with questions related
to hardware and software. You will verify proper installation and
configuration of software; answer questions and provide training
related to the proper use of systems and
applications.Qualifications:The individuals we seek will be
reliable and dependable, and possess:
- One year of relevant technical customer service/help desk
experience
- PC hardware and software troubleshooting skills
- Strong communication, problem-solving and organizational
abilities
- Good telephone skills
- High School Diploma or equivalentRequirements to work from
home:
- A quiet and distraction-free, secure place to work.
- Excellent Internet connectivity:
- Internet access speeds of 10 Mbps upload and 30 Mbps download
the faster the better!
- In-house network, and a hard-wired Internet connection capable
of continuously supporting outstanding call quality and high-speed
response rates (Wireless and/or satellite Internet Service
Providers are not compatible with our systems).
- A PC computer (NO MACS) with:
- 1.6 Ghz Dual Core processor (the faster the processing
environment, the better)
- 16 GB RAM
- 10 GB available hard drive space
- One or more available USB ports (2.0 or greater)
- Sound/audio support
- Windows Operating System
- 2 - 20 inch monitors
- Wired Keyboard
- Wired Mouse
- A headset to use for training and meetings that is/has:
- USB
- Dual ear
- Noise-cancelling microphone
- A Smartphone (iOS or Android), 4 years old or newer, in which
you will be able and willing to download our app that will be
leveraged for company communications.About us:As a digital
transformation company, Sutherland rethinks and rebuilds processes
for the digital age by combining the speed and insight of design
thinking with the scale and accuracy of data analytics. We have
been helping customers globally, across industries from financial
services to healthcare, achieve greater agility through transformed
and automated customer experiences for over 30 years.#SPOur
CommitmentOur workforce has thrived in an environment of diversity
of thought, experience and background. We celebrate our diversity
and embrace it whole-heartedly. Sutherland is an equal opportunity
employer. It is our policy to engage in personnel decisions,
including those related to recruitment and hiring, and to
administer our personnel policies without regard to race, color,
religion, creed, age, gender or sex (including pregnancy), national
origin or ancestry, disability, veteran's status, genetic
information, or any other legally protected characteristic. There
is no place for disrespect for cultural differences or insensitive
stereotypes. We promote a positive work environment by conducting
ourselves professionally and helping each other achieve our goal of
One Sutherland Team, Playing to Win.
Keywords: Sutherland Global Services, Olympia , Technical Client Service Representative - Work From Home, Sales , Olympia, Washington
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