Patient Services Representative (1k sign on bonus)

Company: Radia, Inc. PS
Location: Olympia
Posted on: August 5, 2022

Job Description:

Radia is one of the largest radiology groups in the nation, with multiple imaging centers across Washington State. We are currently seeking hard-working healthcare individuals to join our team. At Radia, patients are our number one priority. We are committed to hiring staff that delivers excellence: in patient care, customer service, technical support, and operations. Radia is a place where you can make a real difference for our patients.South Sound Radiology in Olympia, WA has an exciting opportunity for PSR II to join our dynamic team!Patient Services Representatives are expected to deliver outstanding customer service for all our patients and internal/external customers while providing efficient and effective daily operation of the imaging center front office: patient scheduling, registration, and insurance verification and authorization.Work Location: Radia in Olympia, WAPosition Hours: Monday-Friday 9:30am - 6:00pmResponsibilities: Scheduling: Performs professional, efficient, and accurate scheduling of all modalities and complex exams. (such as PET, Colons and Injections) Contacts referring physician if clinical information is needed. Greet Patients and Visitors: Greets patients and visitors to the imaging center with a smile. Provides inviting atmosphere; directs visitors appropriately and accompanies patients/visitors as needed. Customer Satisfaction: Understands the needs of our customers, effectively provides service and/or resolves problems, escalates issues to Supervisor or Manager as needed. Dedicated to meeting the expectations of internal and external customers, working to create a positive experience for all. Insurance Verification: Verifies insurance and potential necessity for pre-authorization. Determines appropriate insured, policy, group and billing addresses of primary, secondary, and tertiary insurances. Recognizes and follows MSP, ABN, and COB rules for each payer when applicable. Problem Identification: Identifies problem areas and challenges, and brings solutions to the attention of the Supervisor, or Manager. Will also serve as a designated "point person" for PSR staff, on an as needed bases, in the event the Supervisor is in meetings or away. Recordkeeping: Documents all eligibility and prior-authorization information in patient accounts and records, as needed.Our ideal candidate Highly motivated individual who thrives in a fast-paced team environment and is readily adaptable to changing organizational need Ability to demonstrate a friendly, professional behavior with the ability to show compassion and excellent customer service Values team work, problem solving, engagement, and adaptability. Committed to delivering excellent customer service Punctual attendance Must be able to work cooperatively with employees, patients, supervisors and physicians Exceptional organizational skills and the ability to prioritize tasksExperience Requirements: 1-3 years' experience preferred; Prefer work experience in radiology/health-related field 1-2 years in customer service-oriented environment preferred Medical reception, medical insurance, healthcare experience preferred Computer skills required for managing schedules and developing Standard Work Documents and protocolsEducation Requirements: High School diploma or general education degree (GED): and one to two years related experience and/or training: or equivalent combination of education and experience Knowledge of coverage and requirements for private insurances and government payers Knowledge of HIPPA compliance and requirements General knowledge of radiology exams and procedures including: MRI, CT, Mammography, X-ray and Ultrasound preferred Completion of medical terminology course preferredWe offer market-competitive compensation and a full range of benefits, including: Two health plans to choose 401(k) with a profit-sharing component Paid Time Off, Sick Leave and 8 days of Holiday Pay Life and disability insurance Education ReimbursementIn order to protect physicians, employees and patients of Radia from contracting COVID-19 and to help prevent the spread of COVID-19, and in compliance with Governor Inslee s Proclamation 21-14 ("COVID- 19 Vaccination Requirement"), Radia requires that all Health Care Setting Workers receive a COVID-19 vaccination, subject to the exemptions.New hires will be required to present written proof of COVID-19 vaccination or a written request for an Exemption within 30 days of hire if hired prior to October 18, 2021 and immediately upon hire if hired on or after October 18, 2021.Thank you for taking the time to learn more about Radia and applying online! Radia is committed to employing a diverse workforce. EEO.

Keywords: Radia, Inc. PS, Olympia , Patient Services Representative (1k sign on bonus), Sales , Olympia, Washington