Sr. Customer Service Representative - Remote
Company: Thermo Fisher Scientific
Posted on: January 20, 2023
As part of the Thermo Fisher Scientific team, you'll discover
meaningful work that makes a positive impact on a global scale.
Join our colleagues in bringing our Mission to life every single
day to enable our customers to make the world healthier, cleaner
and safer. We provide our global teams with the resources needed to
achieve individual career goals while helping to take science a
step beyond by developing solutions for some of the world's
toughest challenges, like protecting the environment, making sure
our food is safe or helping find cures for cancer.
**Location/Division Specific Information**
US - Remote/Pharma Services Group, Clinical Trials Division
Schedule: Monday - Friday, 12:30pm - 9:00pm EST
The hourly schedule will vary based on where the hired candidate is
located. For example, if the candidate is located in CA, the hourly
schedule will be Monday - Friday, 9:30am - 6:00pm PST.
**How will you make an impact?**
Ensuring that clinical trial shipments are delivered to the
patients, on time and within client specifications. Additionally,
responsible for pharmaceutical shipment tracking with
transportation carriers, final mile delivery vendors to the
ultimate consignee, the pharmaceutical representatives.
**What will you do?**
+ Daily handle client and vendor interfacing via phone and
electronic correspondence. Provide timely and accurate status
updates while logged into the TMS system following Standard
+ Maintain proactive carrier and final mile shipment tracking along
with vendor issue resolution.
+ Provide crucial information timely to client, vendors and
internal team members. Support continuous improvement activities.
Overtime may be required based on business needs.
+ May be required to assist and support other departments, assist
with internal and cross-departmental projects and responsibilities,
and participate in global project teams.
**How will you get here?**
Bachelor's degree in an applicable field preferred or 4 years of
+ Carrier and final mile tracking experience required
+ Logistics and transportation experience including vendor tracking
+ 2-5 years minimum Customer Service experience required,
experience in the pharmaceutical industry preferred
+ Tracking Management System (TMS) experience required
**Knowledge, Skills, Abilities**
+ Strong professional written and verbal skills. Experienced and
proficient in Outlook and Excel.
+ Able to prioritize multiple tasks at one time. Perform well in a
focused intensity environment.
+ Possess a process oriented approach with the ability to
understand Good Manufacturing and Good Documentation practices.
+ When business needs require it, able to work across internal
At Thermo Fisher Scientific, each one of our 100,000 extraordinary
minds has a unique story to tell. Join us and contribute to our
singular mission-enabling our customers to make the world
healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and
does not discriminate on the basis of race, color, religion, sex,
sexual orientation, gender identity, national origin, protected
veteran status, disability or any other legally protected
Keywords: Thermo Fisher Scientific, Olympia , Sr. Customer Service Representative - Remote, Sales , Olympia, Washington
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